Detroit, MI. Front Office Assistant Manager. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction Works closely with Security Staff to handle any guest emergency or safety concerns Assist in hiring, training, and discipline of front desk staff Educational Assistance Works harmoniously and professionally with co-workers and supervisors Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees without requiring special direction.
Responds swiftly and effectively in any hotel emergency or safety situation. New York, NY. Front Office Assistant. Education Education. University of Massachusetts Amherst. Skills Skills. Along with being able to occasionally stand, reach with hands and arms, and stoop, kneel, crouch or crawl. Read our complete resume writing guides. Frequent radio communication with Security, Parking, Medical and Technical Services Responsible for accurate emergency and crisis communication and response Ability to work independently, identify and communicate solutions to problems, maintain a strong focus on business priorities and be persistent in follow-through Must be able to take control, remain calm, and delegate needs in emergency situations.
Maintain electronic and hard copy archive files Process in-coming mail and distribute accordingly Must be available to work weekends, holidays, late nights and occasional overtime Multi-task in a fast-paced environment using resources effectively and efficiently with limited to no supervision Must work well with others and promote teamwork. Ensure smooth check-in and check-out of all guests, properly handle guest accounts Constantly audit all desk work for accuracy and consistency.
Coach and counsel staff when appropriate Maintaining and enforcing the Brand Standards of Guest Service during check-in, check-out and on the phone Assist in hiring, training, and discipline of front desk staff Assist in scheduling and payroll. Must review all site tours, resumes, arrivals and departures daily Intercept all guest issues and respond directly with guests on behalf of the property Ensure all checklists are updated and are completed Assist the accounting department in resolving various billing issues on guest folios.
Room reservations Visitors welcome Fluent level in English Excellent communication and team work skills Organizational and multitasking skills Effective time management, effective task organization. University degree graduate degree preferred — preference given to Hospitality Management or business-related degrees Knowledge of Word, PowerPoint and Excel essential Knowledge of PMS system essential, preferably Opera 3 years minimum prior experience as Team Leader Front Office Appreciation for working with multi-cultural workforces of differing education levels.
Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests Assures that all financial and credit procedures are followed.
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Works closely with Security to ensure guest and staff safety is a priority Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Interaction with guest will be in person and by phone in a timely manner Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Settles bill accurately through credit card or cash transaction Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly.
Worked closely with Room Service and Housekeeping team Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests Performs Night Audit correctly and ensuring reports are distributed as required.
Ensures all rates checks and high balances are monitored and follow up accurately. Reports any damages or repairs work on a timely manner and follow up the work has been completed. Ensures that employees grooming are up to standard. All guest passport or ID is being scanned and updated.
Provide support to all CityWalk tenants retailers, restaurants and clubs with ID and property clearance including frequent verbal and written communication Complete special projects as assigned Minimum 1 year experience working in an urban entertainment center, shopping mall, or theme park environment and excellent guest service Proficient in Microsoft Office software Word, Excel, Outlook, PowerPoint, Publisher. Handles Front Desk operations of handling arrivals, check-ins Registration and departures for checkouts Cashiering of all the hotel guests Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction Handles face to face guest requests and inquiries articulating accurate advise on products, services and happening within the hotel as well as Accor Group Able to work independently and well organized Positive working attitude with pleasant personality.
Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel Conduct daily guest room and suite inspections ensuring Sonesta Standards are being met. Requires High School Diploma or GED with computer or business courses Requires one year work experience preferably in an office answering phones and providing general clerical support Must have excellent phone manner, good arithmetic spelling, grammar and punctuation skills Requires Intermediate level PC skills Schedule is Monday - Friday 8 - 5.
Schedules patient appointments for imaging exams Answers phones and accept scheduling calls from referring physician offices and patients. Interfaces and builds relationships with referring office staff Enters all accurate patient information into scheduling database Sends patient's insurance information to verifier for pre-certification Obtains all pertinent paperwork for exam, such as Rx and authorizations and put together with daily schedules.
Confirms appointments by phone for next day's schedule Greets patients as they arrive for their exams and obtain necessary on-site paperwork such as insurance cards, screening forms, and consent forms Familiar with medical terminology, imaging exams and diagnoses. Foreign Language is desired years management experience in a similar position in luxury hotels Good knowledge of Front Office, Guest Services, Executive Floor and Concierge Strong managerial and supervisory skills Good knowledge and very familiar with Opera system Strong interpersonal and problem solving abilities, able to work well under pressure Manages the activities at the Front Desk.
Ensures communications and follow-up with each shift on any problems, guest requests or special requirements Frequently tours the hotel and monitors the activities of all other departments. Coordinates arrivals, departures and billing requirements. Shooting off a quick email or making a brief call might be the thing that gets you hired. Got any questions on how to write a front desk receptionist resume? Need more hotel front desk resume samples?
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Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts. Managed invoicing and rate negotiation for large clients, business guests, and group tours. Confirmed group reservations and arranged personalized services for event attendees. Initiated and implemented upselling techniques to promote Milton Hotel services and facilities to maximize room occupancy and overall revenue.
Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment. Create my resume now. Rate my article: front desk resume example. Average: 5 6 votes. Thank you for voting.
Receptionists need to have excellent customer service skills, including the ability to remain calm and friendly when resolving concerns. Receptionists may provide executive and administrative support such as preparing and presenting reports and spreadsheets to executives, preparing meeting and training rooms and taking meeting minutes. Receptionists are usually responsible for maintaining calendars and schedules at the office.
They may schedule clients and vendors for telephone or personal meetings, confirm client and vendor appointments, schedule office personnel for off-site responsibilities and schedule company events. Receptionists may also schedule and coordinate travel arrangements for office personnel. Receptionists perform general office maintenance tasks such as keeping the office clean, safe and organized. They also check office supply inventory, order new supplies and distribute supplies as needed.
The following skills are important to the success of a receptionist:. Receptionists need excellent verbal and written communication skills as they greet clients and visitors, answer phone calls and respond to emails. Receptionists also need to effectively communicate with executives and personnel throughout the business.
Receptionists often perform multiple tasks throughout their day and need to prioritize these tasks to complete their duties in a timely manner. Technology skills refer to the ability to type and use office equipment such as computers, telephones, copiers, fax machines and printers. Receptionists often have a multi-line telephone they need to manage and also perform office management tasks such as filing, copying, printing, faxing and mailing.
Receptionists should also have at least intermediate skills in using the Microsoft Office suite of products. Receptionists often are the first people customers and vendors reach when they have an issue or a concern. They need to remain calm, acknowledge and research concerns and resolve issues or direct them to the correct party for resolution while maintaining a professional and friendly demeanor.
Receptionists may have access to personal and confidential client and vendor information such as medical histories, employment information, family histories, contact information and more. It is important for a receptionist to show professionalism in maintaining client and vendor confidentiality.
Organizational skills refer to the ability to plan, prioritize and manage office responsibilities. Receptionists need excellent organizational skills because they schedule and confirm appointments, direct client and visitor communications to the correct party, direct clients and visitors to the right location, take notes in meetings and maintain the organization of the office. Follow these steps to list your experience performing receptionist duties on your resume:. Begin by reading the job description to find keywords targeting the specific skills, qualities and experience the employer is looking for.
The job description will also likely list some of the core responsibilities a successful candidate will perform in their role. Write out a list of all the experience you have gained through working or volunteering. You can also include awards and accomplishments you have achieved that prove your experience and skill. Review the list of your experience and accomplishments and find the experiences that exhibit your greatest strengths and that are most relevant to the receptionist job description.
Write out your experience on your resume in a detailed manner. Use numbers, percentages and values to quantify experience when possible. Try to show your professional growth and development over time in your experience section. The interviewer or hiring manager may ask you specific questions about the experience you include in your resume.
Prepare to answer these questions with detailed explanations and examples of your performance in prior roles. Here is an example of an experience section from a receptionist resume:. Indeed Home. Find jobs. Company reviews. Find salaries. Upload your resume. Sign in. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.
Skilled at facilitating efficient flow of patients from check-in to check-out. Indeed Home. Find jobs. Company reviews. Find salaries. Upload your resume. Sign in.
The main two ways of showcasing your work responsibilities and achievements are either through the use of bullet points or by using a narrative style. The former can potentially minimize the importance of your accomplishments, and the latter can be hard to read, so the best approach is usually a mix of the two. A brief paragraph in which you describe your responsibilities, followed by a few bullet points outlining your achievements, is often an effective approach.
This example is for a senior sales position. Use it as a guide when applying the steps outlined above to create an effective job description section on your resume:. My role involves coordinating all sales representatives, developing sales strategies and making sure the organization meets its quarterly and annual sales goals.
This implied advertising the properties that were up for sale, presenting them to potential customers and finalizing the sales process. Trained a total of 36 junior sales representatives, with 21 of them still currently employed by the organization.
As a junior sales representative, my role was to promote the residential project through all available channels, such as calling potential customers and advertising online. Helped grow the prospect conversion rate from 2. Indeed Home. Find jobs. Company reviews. Find salaries. Upload your resume. Sign in. What is a resume job description? How to describe work experience in a resume. Add a job description to the top half of the first page on your resume.
Include a suitable amount of relevant experiences. Begin each description with essential information about the job and company. Emphasize accomplishments over work duties. Use action-benefit statements to describe your achievements. Quantify your achievements. Be honest. Tailor your content to the position. Make it easily readable. Image description Resume Format 1. Candidates with no work experience : Add descriptions of any potentially relevant experiences, such as unpaid internships, part-time projects, volunteer work or roles in student organizations.
Include up to four or five roles to keep it concise and relevant. Entry-level candidates: These professionals are typically one to five years into their employment history. List all previous paid work, especially for relevant roles. Include up to four or five roles to keep it concise. Consider adding volunteer or internship roles if paid work experience is fewer than four roles. Junior and mid-level candidates: These professionals are typically five to 10 years into their career history, depending on their industry.
Add descriptions of relevant jobs, internships, temporary positions and freelancing work. Include four or five roles. Senior candidates: These professionals usually have 10 to 15 years of relevant work experience that is relevant to the job for which they are applying. Include all significant professional roles, especially those that show a clear advancement in your career. Job title Company name City and state—or country, if international The employment time interval Description of the company and your role Your main achievements and accomplishments.
Work experience description example. Here comes a flawless front desk resume sample. In this guide: A front desk resume sample better than most. Save hours of work and get a resume like this. Pick a template, fill it in. Quick and easy.
I love your resume. Good job guys, keep up the good work! Dylan My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George Create your resume now Do you need a special kind of front desk receptionist resume? Check all our Resume Examples for Any Job. Seeking to give excellent office support at Chelton Fencing, Inc. At Altreana, Inc. Typing Speeds 90 WPM with zero errors.
Maintained documentation. Created new document filing system that saved an additional 10 hours per week for associates.